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Go North East celebrates its network planning and scheduling teams on Transport Planning Day

News   •   Nov 16, 2020 09:08 GMT

Go North East's network design manager Graham Hill (left), and operations scheduling assistant Christopher Strong (right), working from home with a helping hand from his son Alfie

Today, Monday 16th November, is Transport Planning Day and Go North East is celebrating the hard work that goes on behind the scenes from its network planning and scheduling team.

Go North East’s team of four schedulers, led by network design manager Graham Hill, are responsible for creating timetables for customers and duties for colleagues, and have had to be more flexible this year than ever before due to the coronavirus crisis.

Schedules have had to be changed throughout the pandemic, sometimes daily, to react to changing circumstances and customer demand to ensure the people of the North East can travel safely from A to B, especially key worker journeys during the depths of the first lockdown.

Schedulers have also had to adapt to home working as a result of Covid, but keep in touch with the live operation through videoconferencing and the roll out of some new IT to help support the critical link between the plan and what is happening out on the road.

The network planning and scheduling team at Go North East also play an important role in tackling climate change and creating a sustainable, healthy future, by making sure schedules not only meet the needs of customers, but also ensuring that they are as efficient as possible.

Martijn Gilbert, managing director at Go North East, said: “It’s only right that we praise the hard work of our scheduling team on Transport Planning Day.

“They’re the ones behind the scenes that have enabled our frontline colleagues to transport people across the region throughout the pandemic, from key workers to those making essential shopping trips.

“I’m sure they’ll struggle to remember a time as demanding as this, but they’ve adapted and delivered on every aspect – I can’t thank them enough for their efforts.”

To find out more about Go North East, visit www.gonortheast.co.uk.