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Go North East pulls out all the stops during snow disruption

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Go North East pulls out all the stops during snow disruption

Go North East, the region’s largest bus company, has thanked its customers and colleagues for their patience and efforts following Friday’s snow disruptions.

Many estates and roads across the region were obstructed but despite the weather conditions, Go North East drivers and support teams managed to pull out all the stops with nearly all services running to their normal routes, or running via main roads when estates were blocked.

These efforts ensured people could travel to work, healthcare and more, across Go North East’s large operating area which covers communities in Tyne and Wear, Northumberland, County Durham and into Tees Valley.

Praise flowed in across Go North East’s social media channels after the efforts of the driving team, which was complemented by the company’s customer services team and service delivery centre working together to provide real-time updates and deal with customer queries.

Martijn Gilbert, managing director at Go North East, said: “It was a huge effort from our driving and support teams, with heavy snowfall and ice taking its toll across the region.

“Thanks to them, and our customers, for their patience and efforts during the day – your professionalism, perseverance and understanding is truly unmatched.”

To find out more about Go North East, visit



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On the Go since 1913

Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.

Go North East
117 Queen Street
NE8 2UA Gateshead