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The severe weather proved challenging
The severe weather proved challenging

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High praise from customers after North East’s severe weather

As the Beast from the East - and its later ‘mini’ successor, inflicted disruption upon the region’s roads during February and March, Go North East customers commended the award-winning company for pulling out the stops to keep its buses moving.

Providing a 73% reliability rate on the services it ran and keeping its passengers regularly updated on its website, social media and through the local media, customers praised the efforts of team members across the company.

Go North East Managing Director, Kevin Carr also gave his thanks for the overwhelming feedback received in gratitude of those working tirelessly, despite the challenging circumstances.

Kevin said: “Our social media channels and gonortheast.co.uk saw massive spikes in online customer numbers and as the storm raged its worst on 28 February, our live chat requests and phone-based customer service queries peaked to new levels.

“I’d like to personally thank each and every Go North East team member for their dedication to keeping our fleet on-the-go, safety transporting our customers to their destinations and continually ensuring updates were effectively communicated. Their continued hard-work, particularly when faced with very difficult circumstances, was inspiring and truly embodied our vision of ‘journeys taken care of’.”

To commend its on-the-ground and behind-the-scenes teams’ commitment, Go North East created a special edition of its internal newsletter, showcasing the positive customer comments shared directly and online. 

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On the Go since 1913

Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.

Go North East
117 Queen Street
NE8 2UA Gateshead