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Categories: customer service

Go North East customer service team

Go North East recognised for customer service excellence

The region’s biggest bus company, Go North East is continuing with its winning ways as its customer service team celebrates securing two finalist spots in the North East Contact Centre Awards.
A first in an industry that typically calls-in third party resource, the 12-strong in-house team is one of four in the running for the Dream Team of the Year accolade, after being selected by judges from

Roy Bellaries (l) with Kevin Carr

Five decades on the buses for Go North East’s Roy

Reaching his 50-year milestone at Go North East, bus driver Roy Bellaries from Gateshead received a standing ovation on Friday evening (11th May) after his achievements and those of his long-standing peers were celebrated at the region’s largest bus operator’s annual Long Service Awards.
Joining Roy at the evening ceremony, were 40 team members from across the company who were being honoured fo

On the Go since 1913

Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.

Go North East

117 Queen Street
NE8 2UA Gateshead