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New website helps key workers and those using Go North East for essential journeys

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New website helps key workers and those using Go North East for essential journeys

The North East’s largest bus company has brought forward the launch of its new website to help key workers and those making essential journeys during the coronavirus crisis and beyond.

Despite the impact of COVID-19 over the last four weeks or so, teams have worked around the clock to launch the website at these unprecedented times, when customer information is as important as ever.

The new website, which was developed by industry-leading provider Passenger, is now live and provides Go North East customers with improved information and a whole host of new and enhanced features.

The site allows customers to view live bus times and interactive maps, as well as giving them the ability to favourite their most used bus stops, journeys and timetables for quick and easy access.

It also comes with an improved journey planner, simpler, built-in timetables and enhanced service updates, giving Go North East customers access to all the information they need to get from A to B.

The new website additionally makes Go North East the latest bus company in the UK to release open data ahead of the Department for Transport’s open data regulations.

Martijn Gilbert, managing director at Go North East, said: “We're delighted to have launched our new website. It's something we've been working on for a while now and, with the team at Passenger, we've been able to bring the release forward to provide our customers that are making essential journeys with better tools and information during these challenging times.

"With the introduction of live times and interactive maps to our website for the first time, as well as a whole host of other new features including the ability to favourite bus stops, journeys and timetables, it will make getting from A to B a whole lot easier for existing and new customers.

"The team at Passenger have been a pleasure to work with and that, combined with the hard work of our commercial team, has made the whole process run smoothly from start to finish and I can’t thank them enough."

Tom Quay, CEO and founder at Passenger, attributes the success of the project to the focus and commitment from both organisations, explaining: “Over the last few months, things have changed quickly and drastically. Something that has remained steady throughout is the dedication of both the Go North East and Passenger teams.

“Being able to launch the website ahead of schedule has helped those making essential journeys needed to keep critical services functioning – something we are all pleased and proud to have helped make happen.”

To find out more about Go North East and to view the new website, visit




On the Go since 1913

Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.

Go North East
117 Queen Street
NE8 2UA Gateshead